Returns & Refund Policy

Due to the perishable nature of our specialty coffee, we do not accept returns on roasted beans, however, we are committed to ensuring you love every brew. If you are unsatisfied with your order or received damaged merchandise, please reach out to our team within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief description of the issue regarding your coffee or gear.

• 2.
  Provide Documentation

  For damaged items or quality concerns, please attach clear photos of the packaging and product labels to your email.

• 3.
  Review Process

  Our quality control team will review your request within 48 hours to determine eligibility for a replacement or store credit.

• 4.
  Resolution

  Once approved, we will ship out a fresh replacement bag or issue a refund to your original payment method immediately.